1. Data Controller
Can Dostun is responsible for your personal data. You can submit requests with the channels below.
KVKK Disclosure
Data Protection
We process, transfer, and store your personal data under the 6698 Personal Data Protection Law (KVKK). The sections below outline every step of the lifecycle.
KVKK Disclosure Notice
This notice explains how Can Dostun uses your data, who we share it with, and the safeguards we apply while running the community.
2. Purposes of processing
We process data strictly for the following KVKK-compliant reasons:
- Account creation and profile management
- Publishing, displaying, and moderating listings
- Secure communication and identity verification
- Customer support and request tracking
- Fulfilling legal obligations and audit requirements
- Improving product quality and user experience
- Producing anonymized analytics and reports
3. Data categories
- Identity data (name, surname, national ID if provided)
- Contact data (phone, email, address)
- Usage data (IP, device details, session statistics)
- Visual data (profile photos, listing media)
- Location data (city, district)
- Financial data (payments or invoices when applicable)
4. Data transfers
We may transfer data domestically or abroad only under these conditions:
- When you provide explicit consent
- When required by law or official authority
- To protect life or physical integrity in emergencies
- When necessary to conclude or perform a contract
- When the controller must fulfill legal obligations
5. Collection methods
- Web and mobile app forms you complete
- Cookies or similar technologies capturing usage data
- Contact forms, surveys, and support requests
- Call center conversations and recordings
- Email, SMS, or other communication channels
- Voluntary information shared via social media
6. KVKK rights
Under Article 11 you can:
- Learn whether your data is processed
- Request information about how it is processed
- Learn the purpose of processing and whether it is used accordingly
- Know third parties to whom data is transferred domestically or abroad
- Request correction, deletion, or anonymization
- Ask for notification of corrections/deletions to third parties
- Object to decisions made exclusively via automated systems
- Seek compensation if you incur damages
7. Applying to Can Dostun
You may submit KVKK requests through the channels below:
- Email merhaba@candostun.com
- Deliver a signed application in person or via post
- Send a signed petition via secure electronic signature
All verified requests are answered within 30 days.
8. Data security measures
- SSL/TLS encryption for every transaction
- Authorized and audited data centers
- Up-to-date software and security patches
- Continuous monitoring of access logs
- Mandatory data protection training for staff
- Periodic backups and network security controls
9. Retention periods
- Account data stays active while your membership is active
- Financial records are stored 7–10 years when legally required
- Anonymized usage data may be retained to improve the service
- If you delete your account, remaining data is erased within 30 days
10. Updates
We may update this notice. Significant changes will be shared via:
- Announcements within the web and mobile apps
- Email notifications
- Community posts and release notes
This disclosure may be updated when needed. We announce major changes through our official channels.
All KVKK requests are answered within 30 days in line with the regulation.
