Frequently asked questions
These are the questions our community asks most
See the FAQ page for more answers.
How does Can Dostun work?+
Create a free account to publish listings, browse existing posts with filters, and continue safely via in-app messaging. The moderation team oversees every step.
Do you sell live animals?+
Can Dostun offers free adoption listings and an online petshop experience. We do not sell live animals through our website or any related sales channels; we do not accept listings or commercial activity in that direction, and we will not do so in the future. Adoption content consists only of free adoption listings and community posts.
Terms of UseWho can publish listings?+
Guardians, volunteers, or NGO representatives can post by adding photos, videos, and health information. Sales or paid requests are automatically rejected.
How is the process kept safe?+
Identity and contact verification, abuse reporting, and KVKK/GDPR-compliant data policies keep interactions between real profiles only.
Can I adopt from another country?+
Unfortunately, for security reasons you can only contact adoption listings in your own country. To change your country, a verified phone number is required and country changes are limited to once per month.
Can I create an adoption or lost listing in another country?+
Unfortunately, for security reasons you can only create adoption or lost listings in your own country. To change your country, a verified phone number is required and country changes are limited to once per month.
What about lost companions?+
Publish a lost listing, mark your region on the radar map, and receive instant notifications from volunteers while following community playbooks.
Is it free to ask questions in the community?+
Yes. Asking questions, opening topics, and replying are free for everyone. We aim to keep sharing accessible and safe.
Can I reply to a reply?+
Yes. Reply-to-reply lets you keep discussions focused while staying easy to follow.
How do likes work?+
Likes are for appreciation and visibility. The content owner receives a notification.
Can I upload images?+
Yes. You can add images to community posts to make content clearer. Uploads are optimized for performance.
How do notifications work?+
You will get in-app and push notifications for new replies, likes, and important updates.
Is there moderation?+
Yes. Reporting and moderation are active to keep the community safe. Reports are reviewed quickly.
Is my data safe?+
We protect personal data with GDPR-aligned policies and secure infrastructure.